Terms of Service.

1. Introduction

These Terms of Service (“Terms”) govern use of umbiconcierge.com (the “Site”) and engagement of UMBI Concierge services (the “Services”) offered by UMBI, a New York limited liability company (“UMBI,” “we,” “us,” or “our”). By using the Site or engaging our Services, you agree to these Terms.

2. Scope of Service

UMBI Concierge is a personal concierge service. We arrange restaurant reservations, manage confirmations, coordinate dining logistics, and plan special-occasion dinners on behalf of individual clients who have engaged us to do so. Every reservation we arrange is placed on behalf of a specific, named client under a personal service engagement. Services are provided only to clients with whom we have a direct engagement.

3. Fees

Fees for UMBI Concierge services vary by engagement and are agreed in writing with each client before work begins. There is no standing fee schedule published on this Site. Fees are billed directly to the client and are not collected through umbiconcierge.com.

4. Cancellation and Changes

Either party may terminate an engagement at any time with written notice by email. Reservations already placed at the time of termination remain the responsibility of the client — UMBI will cancel or transfer them as instructed, but is not responsible for restaurant cancellation fees, deposits, or no-show charges. Changes to upcoming reservations (time, party size, date) should be communicated to UMBI at least 24 hours in advance where possible.

5. Reservation-Reselling Disclaimer

UMBI Concierge is not a third-party restaurant reservation platform or reservation marketplace within the meaning of the New York Restaurant Reservation Anti-Piracy Act (codified at New York General Business Law Article 28-D, enacted as Chapter 615 of the Laws of 2024 and effective February 2025) or the Florida Restaurant Reservation Anti-Piracy Act (Senate Bill 940, 2025, effective July 1, 2025), or any analogous legislation in other jurisdictions.

UMBI Concierge does not:

• List restaurant reservations for sale, resale, auction, or transfer on any website, platform, application, or service;
• Arrange or facilitate restaurant reservations without the restaurant’s permission, by contract or otherwise, for redistribution to the general public;
• Charge consumers a fee to acquire, access, or redeem a specific restaurant reservation;
• Operate bots or automated tools to secure reservations for resale;
• Transfer reservations to individuals other than the specific client who engaged UMBI to arrange them.

UMBI Concierge operates within the “personal, non-transferable designee” exception contemplated by the Florida statute and the analogous personal-service carve-out in the New York statute: all reservations are arranged on behalf of a specific, named client under a personal service engagement; the client’s contact information is shared with the restaurant at the time of booking; UMBI charges the client a service fee for its time, not a fee to acquire the reservation itself; and reservations are not transferable between clients or to third parties.

If you are a restaurant that has concerns about how UMBI Concierge interacts with your reservation platform, please contact hello@umbiconcierge.com and we will respond promptly.

6. Client Responsibilities

You agree to provide accurate information about yourself, your party size, dietary restrictions, and preferences; to honor reservations arranged on your behalf or notify UMBI in advance if you cannot; to comply with the policies of restaurants and reservation platforms used in the course of the engagement; and to use the Services only for your own personal or household dining arrangements.

7. Prohibited Uses

You may not use the Services to resell, redistribute, transfer, or profit from any reservation arranged by UMBI. You may not use the Services in violation of any applicable law, including the New York Restaurant Reservation Anti-Piracy Act and the Florida Restaurant Reservation Anti-Piracy Act. UMBI reserves the right to terminate any engagement we determine, in our reasonable judgment, is being used for purposes inconsistent with these Terms.

8. Intellectual Property

All content on umbiconcierge.com — text, design, trademarks, and the UMBI Concierge name — is owned by UMBI and may not be reproduced, distributed, or used commercially without written permission.

9. Disclaimer of Warranties

The Site and Services are provided “as is” and “as available” without warranties of any kind, whether express or implied. UMBI does not warrant that any particular reservation will be obtainable, that restaurants will honor reservations as booked, or that the Site will be uninterrupted or error-free.

10. Limitation of Liability

To the fullest extent permitted by law, UMBI’s total liability to any client for any claim arising out of or relating to the Services is limited to the fees paid by that client to UMBI in the twelve months preceding the event giving rise to the claim. UMBI is not liable for indirect, incidental, consequential, or punitive damages, including loss of a reservation, lost opportunity, or disappointment.

11. Governing Law and Disputes

These Terms are governed by the laws of the State of New York, without regard to conflict-of-laws principles. Any dispute arising out of or relating to these Terms or the Services will be resolved in the state or federal courts located in New York County, New York, and both parties consent to that jurisdiction.

12. Changes

We may update these Terms from time to time. Material changes will be posted on this page with a revised Effective Date. Continued use of the Site or Services after an update constitutes acceptance of the revised Terms.

13. Contact

UMBI
New York, NY
hello@umbiconcierge.com