How it works
You ask.
I handle it.
You go.
Every engagement starts with the client. You reach out — through umbiconcierge.com/contact or by email — and the work flows from there. No cold outreach, no marketing blasts, no unsolicited messages. The five steps below are how a single request moves from inquiry to a confirmed table.
Step one — You reach out
The client starts every conversation.
A new client gets in touch through the contact form at umbiconcierge.com/contact or by emailing hello@umbiconcierge.com directly. Active clients usually just reply to a previous email thread — or, if they’ve opted into SMS, send a quick text back to a number they already have on file. Either way, the inbound message is what kicks off the work. UMBI Concierge does not send marketing, promotional, or unsolicited messages. All communication is in response to a client request.
Step two — I confirm receipt
Reply by email. Clarify the brief.
I write back — by email by default — to confirm I’ve received the request and to ask anything I need to place the booking cleanly. Party size, preferred time window, window seat or banquette, dietary notes, whether the night is a birthday or an industry dinner, what to do if the first choice is full. For active clients who’ve opted into SMS, a same-day clarifying question can also come by text if email isn’t the right channel for a 4 PM detail. The conversation stays on email as the source of truth.
Step three — I do the work
Book the table. Coordinate. Source alternatives.
I place the reservation in your name, on the platforms the restaurant actually uses — OpenTable, Resy, SevenRooms, or a direct call to the host stand. I pass on the seating request, the dietary note, the party-size update if it shifted since the brief. If the first choice is unavailable on the night you want, I come back with one or two alternatives rather than letting the request stall. None of this is automated. It’s actual concierge work, run by a person who knows the rooms.
Step four — I confirm the booking
Day before. Day of. Email-led.
The day before the reservation, you get an email confirming the table is locked in — venue, time, party size, any notes I passed to the restaurant. The day of, I confirm again with the host stand and email you the final read on the booking. For clients who’ve opted into SMS, a quick text on the day of doubles as a second-channel reminder — but the email confirmation remains the source of truth.
Default communication is by email. SMS is optional for clients who prefer a quick text on the day of — opt in or out at any time.
Step five — You reply if anything changes
Plans shift. I handle the change.
Party of four became a party of six. The 8 PM became a 9:15. You need to drop the reservation entirely because the meeting ran late. You reply — by text, email, or phone — and I take it from there: update the restaurant, adjust the booking, source an alternative night if the change can’t be absorbed. The change request comes from you, the coordination comes from me, and the next email confirmation reflects the update.
Communication
Email-led. SMS optional.
Default communication is by email. SMS is optional for clients who prefer a quick text on the day of — opt in or out at any time. The client always initiates the conversation; UMBI Concierge replies. Messages are operational — confirmations, clarifications, updates — never marketing, never promotional, never unsolicited.