SMS Terms.

UMBI Concierge communicates with clients by email by default. SMS is offered as an optional second channel for clients who prefer a quick text. Consent to receive SMS is not a condition of using our services, of completing a contact inquiry, or of any transaction. Clients who do not opt into SMS receive identical service via email.

Submitting the contact form does not require checking the SMS opt-in box. Inquiries are received and replied to whether or not the visitor opts into SMS.

1. Program Description

UMBI Concierge operates an optional SMS program to send reservation confirmations, booking updates, service-related notifications, and direct replies to inquiries from clients and prospective clients who have affirmatively opted in. SMS is a supplement to, not a replacement for, email communication. Clients who do not opt into SMS receive the same notifications and replies via email.

2. How to Opt In

You opt in by:

• Checking the SMS consent checkbox on the Contact page at umbiconcierge.com/contact and submitting the inquiry form with your mobile phone number. The checkbox is unchecked by default and consent is voluntary. A copy of the exact consent text appears next to the checkbox.
• Replying START or SUBSCRIBE to any SMS message from UMBI Concierge after a previous opt-out.

Consent to receive SMS is not a condition of using UMBI Concierge services, of completing a contact inquiry, or of any transaction. The SMS consent checkbox on the Contact page is unchecked by default, and the form can be submitted with the box left unchecked. Inquiries are received and replied to whether or not the visitor opts into SMS.

3. Types of Messages You’ll Receive

• Reservation confirmations— we’ll text you when a reservation is confirmed, typically 24 hours in advance and again on the day of.
• Booking updates— changes to time, party size, or venue; any action the restaurant needs from you.
• Service-related replies— replies to questions or inquiries you’ve sent to UMBI Concierge.

All messages begin with “UMBI Concierge:” so you always know who’s texting.

4. Message Frequency

Up to 10 messages per month, depending on the cadence of your engagement.

5. Rates

Message and data rates may apply. UMBI Concierge does not charge you to receive text messages, but your mobile carrier may. Check your carrier’s rate plan for details.

6. Opt-Out (STOP)

Reply STOP, CANCEL, END, QUIT, UNSUBSCRIBE, or REVOKE to any UMBI Concierge message and you will be unsubscribed immediately. You will receive one final confirmation message that your opt-out has been processed. You can opt back in at any time by replying START or SUBSCRIBE, or by contacting hello@umbiconcierge.com.

7. Help (HELP)

Reply HELP or INFO to any UMBI Concierge message for help, or email hello@umbiconcierge.com.

8. Carrier Disclaimer

UMBI Concierge is not liable for delayed or undelivered messages. Participating carriers include all major U.S. carriers. Carriers are not liable for delayed or undelivered messages.

9. Privacy

SMS messaging is covered by our Privacy Policy. In particular: no mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

10. Contact

Questions about the SMS program: hello@umbiconcierge.com.